Enabling Bloggers

 

Interview James Thompson-Skype for Disastersv2

Interview James Thompson-Skype for Disastersv2

Learn How James is able to stay productive even during Hurricanes!

Cast: Enabling Technologies Corp

Tags: Microsoft Skype for Business

Wednesday, September 13, 2017/Author: Marketing Queen/Number of views (1640)/Comments (0)/ Article rating: No rating
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Business Email Compromise - Solving the Phishing Problem

Business Email Compromise - Solving the Phishing Problem

Users are still click-happy and sophisticated attackers know it. They take advantage by targeting specific high value users such as executives and accountants who have access to payment systems and wire transfer accounts. Once these accounts are compromised, they’re used to send legitimate looking requests for payment or wire transfers that end up depositing the money into the attacker’s accounts. The Internet Crime Complaint Center (IC3) states that October 2013 and December 2016, a staggering US $5.3 billion was stolen through Business email Compromise, dwarfing the $1billion lost due to ransomware in 2016.

While Microsoft’s Advanced Threat Protection and Azure AD can protect user email and identities from most threats, specific configurations are necessary to target hacks against the high value accounts of the organization. While Advanced Security Management provides a plethora of alerts, administrators need a finite list of actionable items to react to credible threats, rather than a bunch of false positives.

Enabling Technologies combines Microsoft tools’ and our knowledge of forensics to analyze threats (existing or potential), create rules, and automate responses to targeted phishing attacks. Administrators are provided with a short list of actionable next steps and users are left with a clean inbox and fewer doubts in their workday. The solution is called phish hunter, and we’re at your service to enable it in your tenant so that you can minimize business email compromise going forward.

Cast: Enabling Technologies Corp

Tuesday, September 12, 2017/Author: Marketing Queen/Number of views (1165)/Comments (0)/ Article rating: No rating
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Derek MacDonald Interview

Derek MacDonald Interview

Derek tells the story of the overhaul of his aging telephony to Skype for Business and how Enabling's Lights, Camera, Adoption program ensured all the end users loved their new technology. He sums up Enabling in 3 words: Availability, Reliability and Expertise.

Cast: Enabling Technologies Corp

Tags: Microsoft Skype for Business

Thursday, August 24, 2017/Author: Marketing Queen/Number of views (1081)/Comments (0)/ Article rating: 5.0
Categories: Testimonials
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Contact Center Solution for Skype for Business Webcast

Contact Center Solution for Skype for Business Webcast

For regional banks like HarborOne, providing customers with exceptional, prompt service breeds the loyalty that keeps larger financial institutions at bay. Knowing that our contact center and quality management solutions play a significant, positive role in their customers’ experience is gratifying – to say the least.
Before migrating to Communications Center, HarborOne’s customer service team was hampered by outdated legacy technology that was anything but conducive to productivity. Seemingly simple tasks like adding an agent or searching for a customer recording would take days to execute, wasting both time and money. Agents had neither internal nor external visibility; sometimes three team members would unknowingly be trying to help the same customer – at the same time!
As Wayne and Maria detail, Enghouse Interactive provides HarborOne with everything they wanted in a single solution. Omni-channel functionality, including chat, email, voice and screenpops, was very high on their wish list, as was quality management and the ability to leverage their virtual desktops and computing environment.
Also, important to note and a key factor in HarborOne’s decision to move forward with us, is how Enghouse Interactive’s Communications Center platform and Quality Management Suite are very tightly integrated with Skype for Business. Native to the Skype for Business environment, Enghouse Interactive empowers HarborOne’s customer service team to seamlessly connect with colleagues in other departments and branches.
Extending unified communications to the contact center streamlined processes across the board and helped tie customer service in with the rest of the bank. For example, functionality like ‘presence’ provides reception operators with the visibility and awareness to direct customers to available representatives.
“Having Enghouse in the bank has been a streamlined approach to contact center that I have not seen the 30 years I’ve been in the business,” noted HarborOne Senior Vice President of Operations, David Reilly. “Enghouse’s ability to make it user friendly, adaptable, and efficient is just amazing.”

Cast: Enabling Technologies Corp

Friday, April 07, 2017/Author: Marketing Queen/Number of views (367)/Comments (0)/ Article rating: No rating
Categories: Testimonials
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Interview Scott Vickland  - We now have access to everything with just internet and a browser!

Interview Scott Vickland - We now have access to everything with just internet and a browser!

ACDI VOCA CIO Scott Vickland chats about his move to the Cloud. The advantages as well as concerns and how he addressed those concerns.

Cast: Enabling Technologies Corp

Thursday, March 30, 2017/Author: Marketing Queen/Number of views (2319)/Comments (0)/ Article rating: No rating
Categories: Testimonials
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