2015 Microsoft Partner of Year

 

2015 Microsoft Partner of Year

Communications Market Acceleration

 

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Why we won the award…

What technologies we provide users is an important decision, but perhaps the most important question of all is “will they use it?” Enabling’s “Lights, Camera, Adoption!” Organizational Change Management program provides customers with the tools required to successfully drive user acceptance and high adoption of new technologies. Enabling ensures that everyone in the organization is excited to use the new technology with fun and exciting pre-planned deployment plans. Operational Change Management made all the difference with one of Enabling’s local clients. Enabling just finished up working with this new client to deploy Lync Enterprise Voice at over 70 locations with more than 7,000 users. They were able to use the preplanned roll out plans from Enabling Technologies to insure a successful adoption.

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2012 Microsoft Partner of Year

 

 

2012 Microsoft Partner of Year

Unified Communications Solutions. Instant Messaging / Presence / Conferencing / Voice

 

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Why we won the award…

Our client, one of the nation’s leading architecture and engineering firms, wanted to improve customer relationship management. They required their project managers to take notes of customer phone calls in Dynamics’ CRM. However, their PMs only used CRM to log calls, and rarely kept it open and available. Getting to CRM’s call notes page took eight mouse clicks for each phone call, taking time and effort. Many times, the PMs were unwilling or unable to spend the extra time to comply with procedures. Enabling created ETC CRM Sync, which uses Lync APIs to automatically pop a screen to the customer’s CRM page, where the PM can immediate start taking notes. The integration significantly reduced the time and effort it normally takes to log the call notes in CRM. Not only did Enabling’s solution save their project managers time, but the company has much more accurate reporting and a complete call history for all their clients in CRM.

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2010 Microsoft Partner of Year

 

 

2010 Microsoft Partner of Year

Unified Communications Solutions. Instant Messaging / Presence / Conferencing / Voice

 

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Why we won the award…

Our client, a global provider of strategic outsourcing services, looked to Enabling for assistance rolling out Unified Communications to their organization. Depending on the time of year and the status of outsourcing contracts, user counts ranged between 7,000-14,000. They needed to replace their older Avaya PBXs and Voicemail systems. Enabling designed and implemented Lync, including Enterprise Voice, and Exchange Unified Messaging. In addition, Enabling used Lync’s APIs to connect to the client’s attendance/absentee tracking system. When an employee called in sick, Lync’s IVR took the call, prompted the caller to enter an employee ID and reason for absence, then inserted the information into the attendance application. Lync would then place an outcall to other potential substitutes and prompted them to ask if they’d be able to cover the shift. This saved FTEs from having to manually handle the process, and enabled quicker coverage for absenteeism. Lync not only proved to be a reliable voice system, but Enabling turned it into an extensible business enabler.

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Enabling Technologies is a leading systems integrator and certified support partner for Microsoft Skype for Business/Office 365/ SharePoint technology.  Our highly trained and certified group of UC and Cloud experts with over 1,300 deployments, can assist with the assessment, planning/ design, systems integration, and operational support for your on-premise or hosted Cloud IT communication/collaboration services.   Enabling Technologies is uniquely qualified to handle the seamless integration of Skype for Business/Lync and Office 365 with your existing telephony and video conferencing infrastructure to ensure a successful business outcome.  Enabling has been named Microsoft Communications Partner of the Year in 2009, 2010, 2012 and 2015. As a premier Microsoft support partner, Enabling removes the leading barriers to adoption of UC with professional training, change management, real-time 7 x 24 monitoring and managed services, and software application development tailored to your exact end user requirements

We build a smarter, connected, more productive workplace using the Microsoft Communications and Collaboration stack. Our perspective and predictable methodology from thousands of projects translates to your successful project. Our award winning Organizational Change Management program drives user adoption to realize the full value of your UC investment. Enabling’s managed services/support provide optimal lifecycle performance for your solution

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